PayPal’s Seller Protection System

PayPal’s Seller Protection System

PayPal’s Seller Protection System

What’s eligible

You may be eligible for reimbursement under PayPal’s Seller Protection program if you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks. You to retain the full purchase amount for debit and credit card-funded transactions when it applies, PayPal’s Seller Protection program entitles. There’s absolutely no restriction regarding the amount of re re payments that you can can get protection. By accessing the transaction details page in your PayPal account you are able to see whether or otherwise not your deal is qualified to receive security under this system.

PayPal’s Seller Protection system may apply whenever a customer claims that:

  • They failed to authorize, or reap the benefits of, funds sent from their PayPal account (known as an “Unauthorized Transaction” claim), as well as the Unauthorized Transaction happens in a breeding ground hosted by Paypal; or
  • They didn’t have the product away from you (described as an “Item maybe maybe Not gotten” claim).

PayPal’s Seller Protection system could also use whenever a deal is reversed as a result of a effective chargeback by a customer or whenever a bank funded payment is reversed by the buyer’s bank.

This part defines PayPal’s Seller Protection system since it relates to you, however you also needs to be aware of the effect of numerous purchase security procedures on sellers.

Fundamental needs

To qualify for PayPal’s Seller Protection, most of the after fundamental needs needs to be met, in addition to any relevant extra needs:

  • The main target for your PayPal account must certanly be in america.
  • The product must certanly be a real, concrete good that may be delivered, aside from items susceptible to the Intangible Goods alternative demands. Deals involving things that you deliver in individual regarding the re re payment manufactured in your real store, are often entitled to Seller Protection provided that the buyer taken care of the deal in person by utilizing a PayPal goods and services code that is QR.
  • You have to deliver the product to your delivery target in the transaction details page in your PayPal account for the deal. You will not be eligible for PayPal’s Seller Protection if you originally ship the item to the recipient’s shipping address on the transaction details page but the item is later redirected to a different address. We consequently suggest perhaps not making use of a delivery solution this is certainly arranged by the customer, so you should be able to offer proof that is valid of and distribution.
    • The delivery requirement will not connect with eligible deals involving things with alternative evidence of delivery or such additional documentation or information relating to the transaction that we may request that you deliver in person; provided, however, that you agree to provide us.
  • You have to respond to PayPal’s demands for paperwork along with other information on time as required within our e-mail communication to you or in our correspondence with you through the Resolution Center. If you don’t react to PayPal’s ask for paperwork along with other information when you look at the time requested, you might not qualify for Seller Protection.
  • In the event that sale involves pre-ordered or made-to-order products, you need to deliver in the schedule you specified in the listing. Otherwise, it is strongly suggested which you ship all items within 1 week after receipt of re re payment.
  • Offer evidence of delivery or shipment.
  • The re payment must certanly be marked that is“eligible “partially eligible” when it comes to Unauthorized Transaction claims, or “eligible” when it comes to Item Not Received claims, for PayPal’s Seller Protection regarding the Transaction Details page.

PayPal determines, in its single discernment, whether your claim qualifies for the vendor Protection program. PayPal can certainly make a determination, with its discretion that is sole on the protection and eligibility needs, any information or paperwork supplied throughout the quality procedure, or other information PayPal deems appropriate and appropriate beneath the circumstances.

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